Brentwood Bay Resort · Spa Operations

Thursday, July 23, 2026

Prepared by Walter, 10:40 am
Live calendar and forward bookings

July at a glance

Banked $137,363 On the books $43,692 Still to sell $46,090

$181,055 of $227,145

Last July for comparison

Massage $112,657Esthetics $58,738Retail $13,233Memberships $1,969Total $186,598

The $227,145 goal is 22% above last July's $186,598. Secured to date already covers 97% of last July's full month.

July 1 to 23, this year vs last year, same days

Massage$72,272→$69,271-4%

Esthetics$39,405→$42,073+7%

Retail$5,515→$6,733+22%

Memberships$1,969→$11,064+462%

Month-to-date $137,363 sits $23.8k behind straight-line pace. Selling $9,976 a day across the remaining 9 days closes the month on goal.

Yesterday · Jul 22

$6,351

goal $9,613 -34%

Today's goal

$9,976

$5,868 booked −$4,108

Tomorrow

64% booked

23.5 hours open recommend deal

This week vs target

60%

$39.9k of $66.8k needs attention

July, month to date

guests and spend to July 23, vs the same days last year

Guests

601

644 last July -7%

Average guest spend

$186

$174 last July +7%

Retail promo live

La Biosthétique, 20% off any 2 itemsJuly to August

Staff incentive, 20% commissionLa Biosthétique, July to August

Spend detail healthy

Treatment Supplies$4,377

44%

Cost of Retail$1,891

25%

Guest Amenities$219

16%

Operating Supplies$560

40%

Payroll detail stat pending

Wages: $11,133 · 11.3% of revenuebudget 11.2% · manager salary replaced by 2 supervisors this period
Commission: $36,136Jun 21-Jul 18 periods reconciled · period in progress not yet run
Stat Day premium: $1,320

July, week by week

each week's share of the monthly goal, against what is banked and booked

Jul 1 to 4 closed

$25,659 of $29,309closed $3,650 short

Jul 5 to 11 closed

$49,536 of $54,941$51,291 + $3,650 carriedclosed $5,405 short

Jul 12 to 18 closed

$41,171 of $56,696$51,291 + $5,405 carriedclosed $15,525 short

Jul 19 to 25 this week

$39,910 of $66,815$51,291 + $15,525 carriedneeds attention

Jul 26 to 31

$0 of $70,869$43,964 + $26,905 carriedwatch

This week's target rises to $66,815: its $51,291 share plus the $15,525 shortfall carried from the last three weeks, so the month is made up now rather than left to drift. Beat the week and the following targets ease back.

This Week · Treatments

Sunday to Saturday, refreshes each Sunday

Sun

Jul 19

86%

booked

Well booked

Mon

Jul 20

88%

booked

Well booked

Tue

Jul 21

100%

booked

Fully booked

Wed

Jul 22

83%

booked

Well booked

Thu

Jul 23

89%

booked

Well booked

Fri

Jul 24

64%

booked

Recommend deal

Sat

Jul 25

73%

booked

Well booked

This Week · Sauna

thermal circuit, tracked separately

Sun

Jul 19

63%

booked

Recommend deal

Mon

Jul 20

54%

booked

Recommend deal

Tue

Jul 21

20%

booked

Recommend deal

Wed

Jul 22

54%

booked

Recommend deal

Thu

Jul 23

43%

booked

Recommend deal

Fri

Jul 24

13%

booked

Recommend deal

Sat

Jul 25

23%

booked

Recommend deal

Walter's Daily Deal Recommendation

Treatments

Today (Thursday) is well booked at 89%; Saturday 73% is also clear, only Friday 64% is still just short of the line.
Recommend a light 10% deal Friday only. Today and Saturday clear the 65% well-booked line on their own.
Tracking fill daily through Saturday close.

Sauna

Circuit is soft the rest of the week: today 43%, Friday 13%, Saturday 23%, none clear even the 12% tier.
Hold the 15% seasonal ceiling today, Friday and Saturday.
Friday is nearly empty; worth a targeted push rather than waiting on the discount alone.

This week across the spa

Asana Feed

Guest experience

Two 5-star reviews this weekReviews now require guests to sign in first, a new barrier worth watching
Patricia drawing the most positive feedback in 3 yearsGuests are rebooking with her directly

No guest incidents this week

Events & departments

August 8, Wedding BuyoutSam updating after Wednesday's event meeting
August 21, Veuve Pool PartySpa may close at 12pm; 4 current guests unhappy about sharing the pool deck
Veuve promo week, August 16 to 22Complimentary glass of Veuve with every add-on
Daily deals generated $1.3k last week but aren't being pushed to Vagaro's No.1 marketplace spotMarketing to address
Couples Sunset Massage now targeting end of JulyMarina

F&B, Guest Services, Laundry, Facilities, Finance all clear

People & performance

Daily huddles averaging 7 out of 10A number of personal issues across the team this week
Practitioner, Esthetician and Host roles all filledTraining starts next week for weekend evenings and nightly sauna; Sunset Massage training follows in a couple of weeks
Eminence product training, 23 July
Recognition: Patricia, for this week's guest feedback

No performance, safety or sickness items

Facilities & equipment

2 bed heaters needed for Rooms 4 and 5Approval being sought, approx $150 each
Vagaro double-booking bugTheir dev team is investigating; email marketing spend is also showing incorrectly